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Client Woes and Slows...

This week has been an interesting week. We were contacted by a company that was having slow internet and application issues with their current IT Support Company.

We arrived onsite to perform a brief troubleshooting and possible consulting of the network. Within just a few minutes we found that the clients DNS routing was not configured correctly. At the request of the office manager we made changes to the DNS and within minutes found the internet working much faster.

Next, we were asked to address slow applications on the server. We noticed the server had two programs running at 49% each of CPU usage and found those programs to be Bit Coin Mining applications. We terminated and removed the programs and again, within minutes users were able to proceed with their internal applications in a much more efficient and quick manner.

The previous IT Company had been onsite numerous times over apparently a five month period to resolve these issue. We were hired, today, on the spot and the previous IT Support Company was terminated.

Since the acquisition of this client, we have been able to find other bottlenecks in the infrastructure and are currently working to alleviate those issues.

We are VERY strong proponents of having a third-party IT Consulting company perform an IT Audit of your workplace, clinic or facility. Regardless of internal IT support or external Managed Support, everyone should have PEACE OF MIND IN THEIR IT ENVIRONMENT.

- Priority Support